and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system...
about the role We’re searching for a talented and passionate Senior Engineer having experience on Cloud and IT.... You will also be responsible for resolving incidents and problems related to cloud services and coordinating with L1 and L3 support teams to ensure...
incident is not resolved within one (1) hour, then it will be ensured that concerned OEM engineer is available on-site... Manager in monthly Dashboards / Service Level parameters. Mentor & Hand hold L1 Teams and enhance their performance. Act...
developing scripts, templates, and tools to automate manual processes and ensure consistency. The engineer should have experience..., and networking components. Work with the Cloud Operations L1 and L2 teams to ensure seamless operation of the cloud environment...