while simultaneously representing the organization beyond the contact center. Description Description The Support Experience Program.... The Support Experience organization partners across Apple to build world-class support journeys and leverages our customer...
. The AppleCare IVR Program team is seeking a manager to lead the AppleCare IVR portfolio. This role is pivotal in shaping... Science, Computer Engineering, Business preferred 5+ years experience in IVR project/program management or similar...
Minimum Qualifications BS in business/engineering or equivalent experience 5-7 years work experience as a project/program manager... as a project/program manager in a related field Prior experience with digital projects &/or data Adaptability to thrive...
Minimum Qualifications 5+ years of technology and operations program/project management experience Proven strong analytical and technical... problem solving skills with the ability to design and troubleshoot technical workflows Experience working with support tools...
. Description Description The Web Development Manager responsibilities include ensuring that our team collaborates effectively with AppleCare... is looking for an exceptional manager to lead a tenured team of interactive media designers and developers. This multidisciplinary team focuses...
in a scalable way. Support new initiatives aligned with the strategy of mitigating negative impact to the customer experience... Manager that will be responsible managing our in-channel fraud mitigation efforts. You will take lead in projects, readiness...
and part set up execution that will support Applecare Operations projects for “outstanding” Supply Chain and Channel Repair.... Experience in developing project plans and providing multi-functional program management to ensure deliverables are completed...
AppleCare Technologies is responsible for delivering cross-functional systems projects across all AppleCare business... areas, including Support, Sales, Service, Digital & Logistics. We build strong relationships across the company and stitch...