Responsibilities: Lead, Supervisor, and Managerial Responsibility 1)Supervises a staff of approximately 20+ per Supervisor Contact... productivity goals. 6)Fields contact center telephone calls and contacts that are escalated from Representatives. 7)Actively...
+ per Supervisor Contact Center Representatives (Level I, Level II, and Leads). 2)Actively monitors performance metrics and ensures... and consistent productivity goals. 6)Fields contact center telephone calls and contacts that are escalated from Representatives. 7...