that will support the Department of Education portfolio. As a Supervisor, you will oversee the daily operations of a Call Center team...: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting...
to time. Answers incoming calls and greets visitors to department within a timely fashion. Determines nature of call/visit... accounts. Compiles reports to monitor account status and presents to the unit supervisor for review and discussion...
within a timely fashion. Determines nature of call/visit and provides appropriate response, guidance. Refers more complex issues... accounts. Compiles reports to monitor account status and presents to the unit supervisor for review and discussion...
and in a timely manner in periods of increased work-loads and high stress · Follows through with assignments and informs supervisor... responsible staffing decisions ( low volume, stand-by, on-call) · Maintains and organizes supplies appropriately...