Effectively manage large volumes of incoming calls and customer inquiries. Identify and assess customers' needs, resolve issues, and achieve satisfaction. Build sustainable relationships and trust through open communication. Record custo...
with the customer Adhere to laws and regulations while performing collection duties Co-ordinate with the internal...
, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization... or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department...
, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime... routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers...