Life at Visa. Job Description As a member of the End Users Systems support team, the IT Service Desk Senior Manager... will be responsible for managing a team of Service Desk Analysts for day-to-day operations, people management, and escalation management...
. Keep processes, knowledgebase up-to-date. Work on continual service improvement objectives as given by line manager.../requests into English within the Service Management tool so that 2nd & 3rd line teams can understand. Using remote control...
is seeking a dynamic and goal-oriented person to join us as Senior Manager for Service Excellence. We are a group of driven... recommendations to drive business impact through improvements in cost, customer experience, and demand management. Sr. Manager...
is seeking a dynamic and goal-oriented person to join us as Senior Manager for Service Excellence. We are a group of driven... recommendations to drive business impact through improvements in cost, customer experience, and demand management. Sr. Manager...
Job Description: This role is responsible for leading, managing, and mentoring a team of service desk technicians... as a liaison between the service desk team, stakeholders, and senior management to ensure that customer issues are resolved...
, international tax filings as well as sales, use, & property tax compliance. Efficiently manage key service providers... such as external auditors, banks, tax firms. Provide revenue accounting guidance for sales deal desk as well as on strategic...
. The Sr. Accounts Receivable Analyst reports to the Accounts Receivable Manager and will play a dynamic role on the team... in Netsuite Collaborate with various teams on escalated billing & contract issues Work with the Service Desk and Sales Team...
unresolvable by Service Desk) Snow queue management and ownership (reviewing and assigning tickets, closing tickets, tracking... with clients/team across the world and providing solutions to colleagues and peers Knowledge on operations/service delivery...
to Level 1 Service Desk Team, receiving priority incident calls, emails, and messages. Troubleshoot bugs, identify gaps in the... with infrastructure teams. Serve as Incident Manager for Application related outages. Develop inter-application system understanding...
assigned branch executes maximum utilization of online banking, self-service machines and other digital channels... projects an image of a customer service-oriented and efficient bank worthy of client's patronage, thru: availability of well...
as the Incident Manager for any business outage in the absence of the Sr. Service Desk Engineer or IT Supervisor. Asset... II is an Intermediate-Level IT position under the Service Desk team. The role is responsible in providing in-depth...