: As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center... implementation, enhancement, and support of IT service management tools (CMDB, ticketing system, etc.) Champion ITIL best practices...
As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center... implementation, enhancement, and support of IT service management tools (CMDB, ticketing system, etc.) Champion ITIL best practices...