Center for Information Technology (CIT) provides to NIH. This functional role will support the following activities... provided resource to support the establishment of a Voice of the Customer Program. This role involves understanding customer...
-to-Have” Skills & Qualifications: Experience with UI Design and Process Flow Design within ServiceNow to produce required customer... support for Windows Web servers and services. This includes: Responsibilities: Apply detailed knowledge of ServiceNow...
systems and data. This role requires strong communication skills to lead customer briefings and the ability to work... efficiently in an Agile framework. In this role, you will: Lead the development, deployment, and maintenance of ServiceNow...
discipline. 3+ years of relevant experience in IT development. Experience in development using the ServiceNow platform.... Knowledge of client and server scripting, ServiceNow REST APIs, and widget development. Experience with Agile methodologies...
with both ServiceNow development and IT Operations teams to ensure delivery and adoption. This position is on-site at customer site... support, Knowledge sharing sessions & lead competency groups. Design & deliver business values for internal & external...
, Help Desk Operations, IT Service Desk, IT Troubleshooting, Technical Support Certifications: None Experience: 3 + years.... We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users...
, and work sessions Experience in articulating functional and technical needs to provide support with the liaison... between functional stakeholders and the engineering/development teams Demonstrated experience in assessing customer current business...
of Knowledge Experience in Organizational Development analysis to support As-is and To-be models with recommendations to improve... customer Experience in IT Portfolio Management methodologies and processes, tools, strategic planning, trend analysis...
of Knowledge Experience in Organizational Development analysis to support As-is and To-be models with recommendations to improve... customer Experience in IT Portfolio Management methodologies and processes, tools, strategic planning, trend analysis...
, information technology, or business administration) 5 to 8 years’ experience in IT support or help desk roles, with at least 2..., and decision-making skills. Proven ability to manage and lead cross-functional teams and projects. Strong communication...