performance feedback from customer stakeholders Collaborate with Regional Service Manager, Service Delivery Manager... with stakeholders and colleagues to effectively manage OMS staffing related incidents and help develop effective incident management...
offerings, they are seeking an experienced Service Delivery Manager to join their team. Job Type: Full Time Work Place... Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment Good...
We are currently looking for a Senior Manager - ERP Service Delivery with focus on Oracle clouds to join the Digital Team in CLP. The... Senior Manager - ERP Service Delivery will manage a CLP team, supported by 3rd party resources, to ensure that the Oracle...
delivery based on the ITIL process framework. Coordinate various teams, including service desk, helpdesk, infrastructure..., vendors, and business users, for seamless service delivery. Engage with customers to understand Service Level Agreements...
and achieve customer satisfaction Act as the highest point of accountability for incident and problem management and oversee... service end-to-end delivery in a proactive manner versus a reactive one Execute a client touch point strategy to mitigate...
management, Incident Handling and Documentation etc. Provide technical oversight of a multi-site enterprise level on VM Server... enterprise infrastructure system. Overseeing on all infrastructure related Change Request Management, Data Center & Cloud...
network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets... in Cantonese, Mandarin and English Candidate with more experience will be considered as Senior Manager, Project Management The...
, incident management, and other disciplines related to service delivery Excellent organizational, resource planning and problem...Leading IT & Telecom services provider Job Description IT Service Delivery Manager Responsibilities Provide...
-Function (Procurement, Third Party, Business Continuity and Incident Management, and Protective Security). There... and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help...
Management experience in an IT Service Management capacity. ITIL Service Delivery Certification is essential Experience... operations matters. Oversee day-to-day fault management for Critical or Escalated incident. Provide regular updates and ensure...
Job Requirements Experience in the SI and IT vendor industry ITIL foundations certification (Service Desk, Incident Management... strategy, ensuring end to end delivery of differentiated, excellent service Lead and deliver KPI and business metrics results...
management/delivery excellence, Managing change, Managing quality & risk, Sales excellence, Strategic thinking and problem... to career development that ensures you reach your full potential. Whichever service offering you work in, your skills...
standard of customer service delivery Monitor reconciliation breaks to ensure no discrepancy of booking Recommend improvement... incident report for management review and approval Handle customer complaint and perform investigation to identify the root...
(Administrative Services) and Hospital Administrators in the management and delivery of business support services including... service and operation. 2. To take charge of overall staff supervision, deployment, performance management and training...
country Service Delivery Managers, regional operation and infrastructure teams, and CISO on daily operation support... security manager provides consultancy and decisions on behalf of the regional IT Provide financial management support relative...
incident management processes for swift resolution of IT issues and outages, minimizing business impact. Ensure IT security... center operations services. Strong background in multi-site operations management and incident management. Proficient in IT...
for service improvement review, production incident support, post implementation data analysis, recommend best practice to improve... claims and health related projects from initiation to management of any post implementation issues to achieve company...
services delivery. * Ensuring effective incident management and disaster recovery plans are in place, maintained... while collaborating and leading a small team. Responsible for the planning, management, delivery, and continuous improvement of the IT...
in cyber security controls, third party management, also incident handling Working knowledge with vulnerability scanning...Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people...
management. The Lease Construction Manager is ultimately responsible for the complete project delivery of Ready for Service... (with the cost management team) and clarifies those reports in presentations to the delivery and executive teams. Vendor...