Job title Service Expert ITSM About the job We are an innovative global healthcare company with one purpose... management process. Manage service continuous improvement cycles in collaboration with the Product / Service Owners and managed...
etc. 3. Integration experience of Splunk with ITSM Solution viz. Service Now is required for automating incident management... their stability and integrity, while meeting customer service levels. Job Description Major accountabilities: Experience...
service disruptions, minimizing customer impact. Conduct thorough transversal post-mortem analyses and implement preventive... architects and business stakeholders to align technical solutions with organizational goals. Serve as a subject matter expert...
more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable... a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni...
resolve service disruptions, minimizing customer impact. Conduct thorough transversal post-mortem analyses and implement... as a subject matter expert in reliability engineering, providing guidance and support to teams across the organization. Learning...
matter expert for Firewalls and Proxy solutions. Collaborating closely with service lines and architecture to deliver PoC... Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Network Optimization...
Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Manager... source server soware (such as NGINX, RabbitMQ, Redis, Elasticsearch) ● Expert knowledge of containerization and container...
Line of Service Advisory Industry/Sector Not Applicable Specialism SAP Management Level Manager... source server soware (such as NGINX, RabbitMQ, Redis, Elasticsearch) ● Expert knowledge of containerization and container...
. Expert knowledge of incident, problem and change management (ITIL) processes and ITSM tools. Install/Update/coordinate... excellent client service whilst allowing our people to build their career as well as focus on their wellbeing. About EY...
with technical depth in a discipline/ITSM processes and broader Service management modules JavaScript: 5 Years... Conduct research on service offerings, market trends, industry analyst interactions Provide architectural oversight...
with technical depth in a discipline/ITSM processes and broader Service management modules JavaScript: 5 Years... customer Conduct research on service offerings, market trends, industry analyst interactions Provide architectural oversight...
Process Trainee is a technical expert responsible for ensuring high availability of a suite of applications in the... production environment. You will participate technical discussions and prioritize work streams during the service restoration...
Overview: Reporting to the senior manager, ESM IT Service Delivery Lead, the ServiceNow Data and reporting Architect... participate in POCs and present to the customer Research service offerings, market trends, industry analyst interactions Provide...
Job Description: Overview Reporting to the senior manager, ESM IT Service Delivery Lead, the ServiceNow Data... customer Research service offerings, market trends, industry analyst interactions Provide architectural oversight...
a plus o Familiarity with workflow and ITSM tools and ticketing systems o Excellent customer service skills with the ability to interface... infrastructure from MoveIT Automation to GoAnywhere. This is an exciting move that will help us improve our Self Service offering...
a plus o Familiarity with workflow and ITSM tools and ticketing systems o Excellent customer service skills with the ability to interface... infrastructure from MoveIT Automation to GoAnywhere. This is an exciting move that will help us improve our Self Service offering...
in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred... using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service...
, manage mitigation of risks and issues, set up change control processes and escalation points, manage the service transitions... minimal disruption to the project delivery and success Act as an ServiceNow subject matter expert by providing best-practice...