Description Job Description Primary Responsibilities: As a Service Desk Tier 1 Technical Lead, you will: Provide... support for Tier I agents through monitoring Teams and AWS chat. Provide Tier 1 agents observational feedback (OBS) on ticket...
Job Description Primary Responsibilities: As a Service Desk Tier 1 Technical Lead, you will: Provide agent... for Tier I agents through monitoring Teams and AWS chat. Provide Tier 1 agents observational feedback (OBS) on ticket creation...