addition to being able to assist on tickets (level 2), the primary responsibilities for the team lead would be: Manage the team... into Microsoft when cases are not being progressed within Microsoft in a timely manner Weekly reviews with the Service Desk Manager...
to: Global Service Desk Director Global Service Desk Tower Lead (Technical) The incumbent is responsible for organizing..., and other applications) or Technical (including standard workplace, network, and mobility). The GSD Tower Lead oversees service organization...
to Global Service Desk Director Global Service Desk Tower Lead (Technical) The incumbent is responsible for organizing..., and other applications) or Technical (including standard workplace, network, and mobility). The GSD Tower Lead oversees service organization...
Reporting to: Global Service Desk Director Global Service Desk Tower Lead (Technical) The incumbent is responsible..., TME, and other applications) or Technical (including standard workplace, network, and mobility). The GSD Tower Lead...