The Service Desk Supervisor oversees the support operation, ensuring personalized, customer-centered development plans... satisfaction in incident and service management, monitoring SLAs, and managing ticket processes. The Supervisor also acts...
and issues to appropriate parties, including payors as necessary. Maintain appropriate desk inventories and ensure that no work... skills Ability to provide advanced customer service Ability to train and coach staff Ability to multi-task Strong leadership...
, and providing regular feedback and coaching to Personal Bankers members to achieve OKR's. Complaints Handling Supervisor/Manager... with Excellent Customer Service. Develop a best-in-class team so great that our front-liners (CS) will radiate the importance...
against the team’s productivity; Meet target Resolution Rate, which refers to the percentage of service request resolved versus... Help Desk System; Generate and prepare periodic and ad-hoc reports that may be required by Assistant Manager, Customer...