The Service Desk Specialist reports directly to the Service Desk Manager of the Business Unit and is responsible... Team with user documentation and training videos- Assists in the creation and ongoing maintenance of Service Desk Standard...
to best service customer needs and to achieve the highest level of customer experience - For relevant sites at specific strategic... accounts, collaborate with the strategic account manager to conduct planning and customer reviews - Use LGC's sales tools...
, así como informes sobre otros procesos de ITIL. 1.1 Operar un Service Desk y proporcionar Soporte Técnico de segundo nível... de documentos de EL CLIENTE, el sitio de grupo de Service Desk ubicado en Microsoft SharePoint o la base de conocimiento de Service...