) Job Overview: As a Service Desk Manager, you will oversee the entire service desk team, ensuring efficient and timely resolution... of IT issues across the organization. You will be responsible for managing service desk operations, driving improvements...
Communication Manager) and Gateway function in detail. Troubleshooting, logging calls for L2 incidents follow up with Service... with service provider. Work with internal & external stakeholders to address the incident. Familiar with service desk ticketing...
and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed... and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service...