I. PURPOSE The 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case... of support services and meeting SLAs. Ii. Duties And Responsibilities Responsible and Accountable for Incident and Service...
Job Profile: Service Desk Associate Location: Mandaluyong (near MRT Shaw station or WCC), Manila, Philippines...
of the delivery of all end-user services including the IT service desk. The coverage of services also includes: (i) service... of managed services. Managed services include the IT Service Desk, copying and printing, telephone operators...
solutions to our clients WHY THIS ROLE IS IMPORTANT TO US: The IT Service Associate is the first point of contact for all IT... smooth daily operations. The IT Service Associate is essential for maintaining and improving the efficiency of IT services...
We are looking for a Care Support Associate to assist our users with accessing Intellect’s suite of services, resolving.... Guide users in selecting the right type of care based on their needs, clarifying service differences, and assisting...
to detail Excellent Time Management - adhering to SLA's Nice to have: ITIL service desk experience Cyber Security... Cyber SOC Analyst Security Platform Administration - i.e. SIEM or EDR Technical Account Management Service Operations...
operates in a geographically dispersed Service Desk environment providing front-line end-user technical support to internal.... At least 3 years of proven technical support experience in a structured Service Desk or Help Desk environment that includes...