and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. Creates Major Incident... of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience. NOTE: Tasks...
other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... incidents are resolved. Collects and analyzes SD information and activities to assist with identifying potential service...