, email, voicemail and customer submitted incidents Communicate courteously and effectively to ensure customer and service level... support help desk environment including the use of Microsoft Office Suite, OR two years experience in computer support...
incidents Communicate courteously and effectively to ensure customer and service level standards are successfully...: Associate's degrees in computer science and one year experience in a direct user support help desk environment including the...
other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... as assigned. MINIMUM QUALIFICATIONS: High school diploma and three years of relevant IT service desk experience...
other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... as assigned. MINIMUM QUALIFICATIONS: High school diploma and three years of relevant IT service desk experience...
and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. Creates Major Incident... of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience. NOTE: Tasks...
Description : Position Summary: The Help Desk Analyst is responsible for consulting with users to determine... hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support...
perform other duties as assigned. Oversee Management Analyst's, Senior Analyst's, and Lead/Assistant Grant Manager... oversight for contracts in compliance with all federal rules and regulations Actively participate and assists in desk...