of our customers. The Certara IT Service Desk (CSD) supports all technologies in direct contact with Certara end users, spanning... & Procedures Act as a technical resource of the IT Service Desk while adhering to key operational policies Assist in...
Our Financial client is looking for Service Desk Analyst I in Wayne, PA who provides value-added front-line support... to IT customer base through the service desk to ensure continuity of business. Description: Proactively identifies...
POSITION: Help Desk Ticket Analyst DEPARTMENT: Information Technology (IT) REPORTS TO: Director, IT Systems... the smooth operation of our help desk. You will be responsible for managing tickets, escalations and SLAs, providing...
’ experience in a customer-facing role, preferably as a technical support analyst or consultant. Experience with troubleshooting... and/or NetSuite. Experience with Frontline Education self-service options for clients. Experience with automatic job scheduling...