Job Description: Seeking a Service Desk Analyst to provide first-level technical support for internal and external... users in a fast-paced ITIL environment. Responsibilities include handling inbound calls, emails, and chats, managing service...
requests from clients and escalated issues from our Service Desk, further escalating to the Application Development team... willingness and ability to quickly learn STC's application suite of products, mentor/coach Service Desk team members, and provide...