Mid Shift (3pm to 12mn) Philippine Time Job Description We are looking for Sr. IT Service Delivery Manager who... to discuss findings and manage service delivery escalations from the different markets / towers as needed. Provide coaching & guidance...
and acknowledge a job well done. You’ll report to the Senior Manager, Service Delivery. We’re looking for a leader to Act... Delivery Manager working onsite in Araneta Cubao, Quezon City & Dumaguete City, Philippines, you’ll be a part of bringing...
) Management Drive continuous improvement initiatives to enhance service delivery processes, efficiency, and quality Contingency... with other organizations. Support worker communication with the management team. Client Relationship Management Service Level Agreement (SLA...
Improve the key success metrics associated with goals. These include: o Customer Satisfaction Score o Service Level... - Strong Knowledge of customer operations, escalation processes, and customer service best practice. -Excellent people leadership skills...
to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate your team... while ensuring quality customer experience on every interaction as you're the first-line manager for your team. You’ll report...
Job Title: 2025 Delivery Operations GVPAD - Operations Manager Job Description This job ad is for the OM opening... is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service...
Job Title: 2025 Delivery Operations GVPAD - Operations Manager Job Description This job ad is for the OM opening... is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service...
Job Title: 2025 Delivery Operations GVPAD - Operations Manager Job Description This job ad is for the OM opening... is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service...
Job Title: 2025 Delivery Operations GVPAD - Operations Manager Job Description This job ad is for the OM opening... is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service...
Job Title: 2025 Delivery Operations GVPAD - Operations Manager Job Description This job ad is for the OM opening... is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service...
Job Title: 2025 Delivery Operations GVPAD - Operations Manager Job Description This job ad is for the OM opening... is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service...
Job Title: 2025 Delivery Operations GVPAD - Operations Manager Job Description This job ad is for the OM opening... is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service...
--- POSITION TITLE: Workforce Services Sr Manager WORK SETUP: Return to Office OVERALL PURPOSE: Responsible for overall strategy... and delivery of command center team, which includes: command center mobilization and stabilization reporting, automation, insights...
TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Manager WORK SETUP: Return to Office... OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams. RESPONSIBILITIES...
OVERALL PURPOSE: Responsible for overall strategy and delivery of command center team, which includes: command... and support execution of end to end staffing, reporting, automations and service management strategy Ensure database and data...
OVERALL PURPOSE: Responsible for driving delivery of metrics and optimal performance of the team through continuous... workforce management tasks Gather and document delivery requirements Maintain workload inventory and manage resource capacity...
OVERALL PURPOSE: Responsible for driving delivery of metrics and optimal performance of the team through continuous... management tasks Gather and document delivery requirements Maintain workload inventory and manage resource capacity Manage...
service delivery, KPIs, and SLAs, ensuring consistent quality. Identify opportunities for account growth through upselling... alignment between client goals and service delivery. Provide clients with ongoing training and resources to maximize...
key objectives and service levels. The R2R Senior Manager is expected to be the business partner for business units... on efficiency, effectiveness and quality of service across the whole end-to-end R2R process. Job Accountabilities: Service delivery...
Discover your 100% YOU with MicroSourcing! Position: Customer Service Manager Location: Global One Eastwood, Quezon... Service Manager, you will: Sending and processing paperwork for client engagement. Managing response tracking and follow-up...