career opportunity that will light a fire within you. So, what's the role all about? The Senior Technical Support Trainer... for the development of new hires to help promote a customer-centric environment. The Senior Trainer is also expected to run...
, learning progress, and certification of contact center agents and operations support staff. The trainer should be knowledgeable... for supervisors, support staff and managers. This role reports to the Training Manager or Senior Operations Manager. Conduct employee...
, learning progress, and certification of contact center agents and operations support staff. The trainer should be knowledgeable... for supervisors, support staff and managers. This role reports to the Training Manager or Senior Operations Manager. Conduct employee...
Supervisory Supervise and mentor a team of direct reports consisting of Associate, Staff, and Senior-level Technical Account... to be available unless otherwise engaged with another client or on a scheduled vacation Support the Technical Account Managers' efforts...
, and Senior-level Technical Account Managers Provide leadership to individuals on team(s) through coaching, feedback, development... is accountable for overseeing a Technical Account Management team that is responsible for delivering world-class customer service...
who provide support to our partners' teams consisting of senior leadership, project managers, implementation managers... business cases for projects. TECHNICAL Provide Level 2 technical support guidance to partners, internal junior team members...
Managers and Partner Program Managers who provide support to our partners' teams consisting of senior leadership, project... comprehensive cost/benefit analysis and prepare business cases for projects. TECHNICAL Provide Level 2 technical support...
, and Senior-level Technical Account Managers Provide leadership to individuals on team(s) through coaching, feedback, development... is accountable for overseeing a Technical Account Management team that is responsible for delivering world-class customer service...
with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Partner with MD... with other senior leaders to improve overall support and delivery experience; including but not limited to Customer Experience, Sales...