has been engaged by an large Australian bank for providing L1/L2 Application Monitoring and Production Support services... Participation in DR exercises along with good production support experience. Knowledge in application documentations like IAM/RBAC...
-implementation hyper-care support, service desk L1/L2 support handover, L3 support and problem management, system enhancement/change..., configuration and potential problem/incident workaround/resolution handover to L1 & L2 application support Technical documentation...
reporting and sharing with stakeholders and leadership. • Provide mentorship and guidance to L1 and L2 Tech Support, enhancing... OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation...