repeated tasks is MUST to have Responsible for providing Tier 1 (L2) support to customers by researching, diagnosing... for providing Tier 1 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents...
on ITIL Concepts. Experience in working as L1 and L1.5 Operations support. Experience working in a 24x7 production support... (L2) if that incident is not in the scope of L1 or L1.5 Investigate and diagnose incidents to restore failed IT services...
. Experience in working as L1 and L1.5 Operations support. Experience working in a 24x7 production support model with excellent... according to their urgency and impact on the business Analyse and escalate the incident to the next level (L2) if that incident is not in the...