escalates unresolved problem/issue/requests to the proper Tier 2 and 3 support team. Troubleshooting basic end user issues.... In addition, knowledge of ITSD, solved ticket within SLA, report generation, prioritizing of work, handling inventory and end user...
unresolved problem/issue/requests to the proper Tier 2 and 3 support team. Troubleshooting basic end user issues on various..., knowledge of ITSD, solved ticket within SLA, report generation, prioritizing of work, handling inventory and end user complaint...