A premium broker dedicated to helping its clients increase their wealth is looking for experienced Retention Agents... to join its dynamic team in Johannesburg. Position Overview: The Retention Agent will play a crucial role in driving customer...
Retention Agent - South Africa Job Title: Retention Agent - Forex Company Location: Johannesburg, South Africa... Job Description: As a Retention Agent at our well-established forex company based in Johannesburg, you will beinstrumental in maintaining...
Job Summary Saves / Retentions Agents Based in Randburg Working Hours Monday -Friday 7:30 - 18:00 Work every 2nd...
. Ensure accurate and detailed records of all customer communications. Sales and Retention (if applicable): Promote... personalities and situations. Punctuality and reliability in meeting work schedules. Career Growth: Entry-level agents can...
all administrative and reporting requirements within agreed timeframes. Achieve set targets on quality and retention. Adhere... retention Engage with clients to investigate possible reasons for the cancellation of the policy. Engage with Finance...
party contact. Probe and determine reason for non-payment and update the system accordingly. Deploy bespoke retention...
sales agents to achieve and surpass individual and team targets. Provide ongoing coaching, mentoring, and performance... products, upgrades, product alternatives and driving retention. Develop and implement sales strategies to achieve business...
and expected quality Follow company policies and procedures to ensure the retention of all players Completing assigned outbound... Centre is a 24-hour operation and agents work on a rotational shift basis. Must be flexible on overtime (should it...
most efficient use of the staffing resources balanced with maximum employee retention. Scheduling Analyst Job Responsibilities... operational supervisors/team leaders and agents and collaborate with them to identify opportunities for improvement...
& Execution ● Develop and implement a comprehensive marketing strategy to achieve guest acquisition, retention, and owner... investments. ● Develop targeted campaigns to support group lead generation and guest retention. ● Analyze and present...
a team of Saves/New Acquisition agents to achieve sales and retention targets Develop and implement strategies to improve... customer retention and acquisition rates Monitor and analyze team performance, providing coaching and feedback to agents...
use of the staffing resources balanced with maximum employee retention. Scheduling Analyst Job Responsibilities... operational supervisors/team leaders and agents and collaborate with them to identify opportunities for improvement...
responses, handling escalated issues with empathy and efficiency for swift resolution and client retention. -Adhere... engage clients and agents to foster stronger relationships and gather feedback. -Provide additional client support in the...
use of the staffing resources balanced with maximum employee retention. Scheduling Analyst Job Responsibilities... operational supervisors/team leaders and agents and collaborate with them to identify opportunities for improvement...
responses, handling escalated issues with empathy and efficiency for swift resolution and client retention. -Adhere... engage clients and agents to foster stronger relationships and gather feedback. -Provide additional client support in the...
of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies... Ability to work in a fast-paced environment and adapt to changing priorities Stakeholder Engagement Responsible for retention...
and direction to team leaders and agents through coaching, mentoring, and performance management Design and implement training... to drive motivation and retention Performance Monitoring & Analysis Monitor call quality through random sampling to ensure...
service agents to cultivate a culture of excellence and continuous improvement. KPI Management:Monitor key performance... Retention and Engagement:Collaborate with marketing and CRM teams to create effective retention strategies and loyalty programs...
About the role: We are looking for an individual to effectively manage the Daily Operations, Team Managers and Agents..., retention, attendance etc. Ensuring consistent application of Level Up, AIP and PIP processes. Managing Stakeholders of the...
network to the new Wave network, creating strategies to maximise customer retention and minimise churn during transitions.... Create and implement referral and loyalty programmes to drive customer retention and acquisition, in collaboration with the...