Responsibilities: Process Management - Ensure adherence to Quality framework for existing scope and deploy the... measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods...
; facilitate migrations to seamlessly set up quality compliance Leads significant process improvement projects Train / mentor... personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible for ensuring ongoing compliance...
Proficient in Quality tools and analysis; be prepared to discuss specific tools during the interview Experience in the insurance... domain is preferred Strong understanding of NPS calculation and CSAT metrics Experience with deploying quality frameworks...
of professionalism and integrity, while following all required compliance and quality expectations. Call assigned accounts which may... or Equivalent At least 3 years of Operations Manager experience Must have experience in Technical Support and Customer Service...
Position Summary: The Operations Manager oversees the daily performance of call center supervisors... policies and procedures. Work with Quality Assurance and clients to meet quality standards. Achieve established production...
JOB TITLE: Group Manager WF CAMPAIGN: Insurance SALARY: 80-100K range LOCATION: ALABANG WORK SET-UP: ONSITE...@gratitudeindia.com JOB TITLE: Group Manager WF CAMPAIGN: Insurance SALARY: 80-100K range LOCATION: ALABANG WORK SET-UP: ONSITE...
Job Title: Assistant Manager - Operations Campaign: Hi-Tech & Professional Services Location: Muntinlupa, Alabang... Manager - Operations to oversee daily operations, drive performance, and ensure excellence in service delivery within a BPO...
Job Title: Assistant Manager - Operations Campaign: Hi-Tech & Professional Services Location: Muntinlupa, Alabang... Manager - Operations to oversee daily operations, drive performance, and ensure excellence in service delivery within a BPO...
schedules. * Performance Management Quality Assurance and Process Improvement Requirements: Bachelors degree in business...: Alabang, Muntinlupa By Applying, you give consent to collect, store, and/or process personal and/or sensitive information...
-making and providing insights into HR metrics. Implement stringent data validation and quality control measures to ensure... for HRIS procedures. Work with the manager on special projects. Perform other duties as assigned. Qualifications: BS...
as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories.... Performs other data quality verification functions as assigned in the future. Provides reports documenting reviews and changes...