We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our Customer Care Department... and policies. Develop and implement quality assurance processes and metrics. Provide constructive feedback to customer care...
experience for new customer care agents. Introduce interactive and modern training methods, such as e-learning modules, virtual... Quality Assurance (QA) team to develop performance evaluation criteria and metrics aligned with COPC standards. Assist in...
of configuration management. Knowledge of quality assurance activities. Able to work independently and as part of a team. Able... compliance with SHE policy and processes and Duty of Care responsibilities. Undertake all mandatory and developmental training...
Assurance: Ensure that work performed by suppliers meets rigorous quality standards. Monitor and evaluate the quality of work...) within our organization by managing NLI cases, ensuring exceptional customer satisfaction, optimizing productivity, driving cost efficiencies...