Job Description: Global Strategic is looking for a Quality Assurance Analyst to join our strategically awesome team...
Bringing smiles is what we do at TTEC for you and the customer. As a Quality Assurance Analyst working onsite... in quality customer experience on every call. You'll report to Quality Assurance Manager. You'll contribute to the success of the...
complex customer service environment, with specialization in the areas of operations, quality assurance, data analytics... and implementing successful quality programs in the BPO setting....
Center and quality scores from Quality Assurance. Shows the daily performance of the account / program in an organized... quality standards. Extract and collate data from call accounting software and database (i.e. Avaya CMS, Five9, SQL). Prepare...