Lead and manage a team of Customer Support resources performing Incident, Service Request and Problem Management activities ● Coordinate between various support resources to identify the root cause of all Service Delivery problems, create...
Lead and manage a team of Customer Support resources performing Incident, Service Request and Problem Management activities Coordinate between various support resources to identify the root cause of all Service Delivery problems, create su...
requirements and negotiate mutually beneficial solutions. Knowledge of order entry / enterprise systems, preferably QAD...