daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call... and corrections of calls monitored. - Monitor performance goals and objectives for the call center staff and complete daily...
goals of the program, and support the Program Manager in developing and refining policies and procedures for the project... as may be assigned by the Senior Program Manager - Comply and ensure program compliance with HIPAA privacy rules...
a high stress healthcare environment. This is a remote based, customer facing position. To support and service... programs, etc. Perform minor installations as required. Maintain a working relationship with the Area Service Manager...