daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call... and corrections of calls monitored. - Monitor performance goals and objectives for the call center staff and complete daily...
-Friday, 8AM-4:30PM) Call center hours of operation are Monday-Sunday 7AM - 9PM, actual shift will be determined at time.... We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience...
progressive project and/or program management experience, including managing a health care call center or nurse triage program... goals of the program, and support the Program Manager in developing and refining policies and procedures for the project...
goals of the program, and support the Program Manager in developing and refining policies and procedures for the project... as may be assigned by the Senior Program Manager - Comply and ensure program compliance with HIPAA privacy rules...
pressure in a complex environment Ability to work on-call (24 x 7) Ability to work remote part time or full time... strategies, call queue creation, monitoring, support, and management using quantitative methods to review data and increase...