of Leadership experience With 3-4 years of experience in customer service or client relations With BPO experience; a Clinical... Question(s): Amenable to work on site and night shift How many headcounts have you lead/handled Clinical/Health care account...
We are seeking a highly motivated and quantitative-oriented Quality Assurance Team Lead to join our growing BPO team... as a QA Lead in the BPO industry Work from Home set up Excellent coaching skills and attention to detail Analytical...
Onsite Cebu City | With relocation Package Qualifications: 3 - 5 years of experience as a QA Manager in the BPO... Leadership: Lead and manage a team of 15-30 quality analysts. Compliance Monitoring: Ensure agents adhere to established...
Qualifications: Has 5-10 years experience as QA Manager in a (BPO Industry is a must) Extensive exposure to stakeholder... supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. Analyze information...
identification of process and system improvements Partnering with the Sr Team Lead to support strategic initiatives Collaborate...Summary Description: Working with an emerging shared services organization, the AR Lead is responsible for leading...
identification of process and system improvements Partnering with the Sr Team Lead to support strategic initiatives Collaborate...Summary Description: Working with an emerging shared services organization, the AR Lead is responsible for leading...
reports for company leadership to inform their policies and decision-making. Job Title: MIS Lead Analyst Responsibilities... Improvement: Identify opportunities for process optimization to enhance efficiency and customer satisfaction. Qualifications...
identification of process and system improvements Partnering with the Sr Team Lead to support strategic initiatives Collaborate...Summary Description: Working with an emerging shared services organization, the AR Lead is responsible for leading...
identification of process and system improvements Partnering with the Sr Team Lead to support strategic initiatives Collaborate...Summary Description: Working with an emerging shared services organization, the AR Lead is responsible for leading...
incentives, penalty and penalty waivers are incorporated in the invoices Delivery governance across the accounts/projects Lead... with the well documented and clear process understanding along with the right manpower requirements with requisite skill...
incentives, penalty and penalty waivers are incorporated in the invoices Delivery governance across the accounts/projects Lead... with the well documented and clear process understanding along with the right manpower requirements with requisite skill...
with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse... to discuss ways of working, internal and external process changes, performance status, and other relevant updates Work closely...
with real-time support. Lead engaging demos to showcase tools to internal and external stakeholders. Innovate training... capabilities and operational efficiency. Analyze AI-driven data to uncover insights into agent performance and process...
of success. Job Responsibilities: Manage the onboarding process for new hires, ensuring they are fully informed about company... agents and clients. Maintain regular updates with the Team Lead and Recruitment Manager regarding the onboarding progress...
Onsite role Cebu City Qualifications: 5-10 years of experience as a QA Manager in the BPO industry (mandatory... skills. Responsibilities: Lead and manage a team of 15-30 quality analysts. Monitor agents for compliance with established...
, PhilHealth, Pagibig, 13th Month, HMO, WFH, Birthday Hamper Shift: 10AM to 7PM PH Time Logix BPO is an Award Winning BPO and RPO..., with operational teams across the Philippines, headquartered from Cebu City.Logix BPO are looking to hire a skilled HR MANAGER...
and marketing teams to refine call scripts and strategies. Provide feedback on lead quality and potential improvements to the lead... generation process. Job Qualifications: Proven experience in customer service, specifically with cold calling or appointment...
a range of integrated omnichannel solutions, technology, and process excellence. Are you a confident communicator with a knack for leading... while providing exceptional service to our valued customers. Key Responsibilities: -LEAD AND ENGAGE: Take charge of customer...
a range of integrated omnichannel solutions, technology, and process excellence. Are you a confident communicator with a knack for leading... while providing exceptional service to our valued customers. Key Responsibilities: -LEAD AND ENGAGE: Take charge of customer...
information and resolution for customer issues and inquiries. Process quotes and orders of customers. Coordinates.... Communicate and recommend observable patterns, customer behaviors, pain points and bottlenecks to Team Lead. Qualifications...