: This role oversees Change/Release management process to ensure that ITSM processes are executed in a controlled and authorized... engagement and outreach: o Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering...
Job Description: HM Note: This onsite role is three (3) days in office. Description Develop/Update Branch ITSM... Process Guides in accordance with the OPS GO ITS Standards Collaborate with internal and external partners in the...
, service request fulfillment and configuration management. The ITSM Specialist Analyst will have expertise in Middleware... process · Experience with ITIL Change Management process · Experience with Remedy/eSMT or other service management tools...
Intermediate Service Support Analyst provides Seneca’s team (ITS, administration, and faculty) with technical service support... and integration hubs. Ensure seamless data flow and process automation between Service platform and external systems Develop...
team by delivering documentation, process flows and reporting analysis on project deliverables. as part of the OCM team... analysis; develops process flows and guides, documents roles and responsibilities for multiple streams. Develops templates...
% will be front-end development in Power BI; possible to have some Business Analyst work as well in terms of translating requirements... support of production BI applications that support IT&S executives on the strategy planning and decision-making process...
Science or a related field or equivalent years of experience as an Technical Analyst In-depth technical understanding in..., support and implementation roles Knowledge of ITSM processes Nice to Haves: ITIL v3: Foundations, Operational Support...
to Business Analyst I. · Collaborates with other cross-functional teams and external stakeholders in delivery of tasks/projects.... · Actively engages in product team discussions and recommends process efficiencies, product features and changes to product...