As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm... and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care...
Counter & Reception Service Handle patient enquiries, face to face and via phone Perform patient registration... Scheduling Coordinating the patient's flow, by working closely with external department colleagues eg SOC consultation...
. Responsible and responsive to patient's feedback/complaints before referring to the Manager, SOC Executive or supervisor.... (i) Counter PSA 1. Ensure service readiness of the clinic at all times. 2. Assist patient with registration, billing, collection...
related queries from Contact Centre, Wards, A&E and SOC etc. Assist doctor and patient in changes of appointments by re... and optimisation to support patient's access to care in the Radiology department. This includes receiving and facilitating appointment...
) Prior Experience in patient service in Hospital settings is an advantage Good communication and interpersonal skills... as well as homes. Main Duties & Responsibilities Maintain a high level of service quality at the reception and appointment hotline...
's (EMD) patients Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients... Sort documents in preparation for dispatch to Medical Records Office (MRO) Extend excellent customer service to patients...