opportunity to join our amazing team of 500+ staff as a NOC Technician. Feel free to check out our website at www.sourcepass....com to learn more about us! POSITION SUMMARY The primary role of a Sourcepass NOC Team is to ensure the customers success...
and coordinate, Help Desk, NOC and Field Technicians (scheduling Service Desk Calendar) Develop and implement service standards... point for helpdesk technician on technical issues, and client complaints Manage metrics, reports, automations, and delegate...
+ years of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, and SD..., and/or tool enhancement. Act as the primary escalation point of contact for issues raised beyond the technician level and own...
of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, HPBX, SD-WAN, and SIP... as the primary escalation point of contact for issues raised beyond technician and supervisors levels, and own a timely path...