Job Title: Manager I, WFM Job Description Concentrix is a technology-enabled global business services company... Responsibilities: Lead and Manage WFM Consulting projects. Engage in Proof-of-Concept for the WFM Services vertical. Track...
Manager – WFM Scheduler/Supervisor In this role. the Scheduler is responsible for creating and maintaining schedules of the... the (WFM) Platform from Scheduling perspective · Work closely with TLs and Managers to understand and accommodate...
Job Title: Manager Operations Job Description Concentrix is a technology-enabled global business services company... meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner...
training experience with relocation support in Kuala Lumpur. The Manager of Customer Experience Group provides vision... experiments. Collaborate with a variety of functions such as RTA, WFM, Content, Finance, Operational Excellence...
forecasts based on trends, seasonality, and business updates. Enter the forecasts in WFM tool Calabrio to optimize capacity...
are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract...
customer outcomes based on historical data. Optimization: Collaborate with operations managers, SMEs, quality teams, WFM...
Manager – WFM Scheduler/Supervisor In this role. the Scheduler is responsible for creating and maintaining schedules of the... the (WFM) Platform from Scheduling perspective · Work closely with TLs and Managers to understand and accommodate...
apply for this position Employees must notify their Current Manager before applying for the IJP Last Common Review rating should be Meeting... modeling (e.g. productivity modeling, task timing and task variance impacts) Solid understanding of WFM fundamentals. Proven...
fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast... to adjust messaging to different target audiences (agent, Ops Manager) with to-the-point communication. ● Able to adapt...
, and enterprise data governance. You’ll be known as someone who can get things done by using your knowledge of the UKG WFM Pro... a consistent service to configure and optimize our UKG WFM Pro platform. Regular engagements with key Dimensions users within the...
, and enterprise data governance. You’ll be known as someone who can get things done by using your knowledge of the UKG WFM Pro... a consistent service to configure and optimize our UKG WFM Pro platform. Regular engagements with key Dimensions users within the...