leadership Experience building CX quality assurance strategies and managing critical operational processes, with end to end... of your comfort zone. As a Sr. Quality Manager for Coinbase, you will be responsible for leading a high functioning team of passionate...
with software developers, product managers, and quality assurance teams to identify potential issues, mitigate risks, and maintain... to enhance the overall quality assurance process. Documentation : Create clear and concise documentation including test plans...
, etc). Additionally, they will forge strong alliances with the CX supervisors, Operations Manager in the Philippines, and other customer... a common cross-country approach for customer and clerk support agent quality assurance ratings), seek for optimization...