the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups... and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major...
responsibilities include providing L2 level technical support for End user computing in the areas of Device configuration and hardware... regulations or requirements Provide L2 support for End User computing devices , peripherals and standard applications, Includes...
and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L1/L2 team to ensure the... and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident...
and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L1/L2 team to ensure the... and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident...