of ideas and perspectives at AHEAD. AHEAD is seeking a self-motivated Critical Incident Manager with deep customer service... and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible...
Specialist The Customer Excellence Incident Specialist plays a key role in managing and resolving major client facing incidents..., reduce business impact, and ensure service reliability. Through clear and transparent communication, the Incident Manager...
services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Manager-SOC Admin... and incident response workflows, procedures and best practices and publish them as playbooks in SOAR platform. On-board new log...
about the role The Problem Manager position is critical and will be solely responsible for supporting all problem... management activities. The customer's demands are high, and the activity level is intense. Hiring a Problem Manager...
for aiding our clients through post-incident recovery Provide Major Incident reporting following any Severity 1 outages per SLA... and Technology to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting...
status or incident progress. - Make assessment of requests that cannot be easily categorized referring them to Service Desk... Desk Supervisor/Manager in line with business escalation procedures. - When necessary Invoke escalation procedures...
artifacts Provide production and non-production support for incident tickets Support application availability, reliability... must notify their Current Manager before applying for the IJP Last Common Review rating should be Meeting Expectations...
, government and regulatory bodies, and major educational and cultural institutions. We bring together vast industry expertise... Understanding of the following core modules in ServiceNow –Incident, Change, Problem, Service Catalog, Asset Management, CMDB...
process with lead Project Manager on the high level interlock, Technical alignment of network deployment team Enlist the... technical knowledge required for the scope of the project to let the manager select the deployment team. Analyze the resource...
gateway), VNET, NLB, Traffic Manager. Oracle Cloud (OCI) would be the added advantage. - Vulnerability management..., risk mitigation and team engagement - ITIL processes - incident, change management, configuration management, problem...
is a major international provider of sustainable commodities and supply chain solutions, with a leading presence in the... Fastest-Growing Companies in Canada (2006, 2009) Job Summary Reporting to the Manager- IT Infrastructure, the Senior...
. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major... monitoring tools. Candidate details Incident Management, Problem Management and Change Management 2nd level support...
, government and regulatory bodies, and major educational and cultural institutions. We bring together vast industry expertise... and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt...