. To review the Problem Trends and Planning and Driving Improvement Plan To be proactive in identifying problems, analyze...: Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis) Work with internal technical teams...
Desk Supervisor/Manager in line with business escalation procedures. - When necessary Invoke escalation procedures... them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct...
Desk Supervisor/Manager in line with business escalation procedures. - When necessary Invoke escalation procedures... them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct...
about the role To act as Major Incident Manager in case of a P1 / P2 incident, ensuring immediate conference bridge... professional standards. Point of contact for consolidating solutions of complex issues for interfacing with Problem expert team...