's most successful online gaming providers. Position Summary The Incident & Problem Manager is responsible for driving the major incident... and service resolution are all managed with urgency, care & professionalism. They are also responsible for owning incident...
/week) Intern, Incident Response position in Montreal, QC from May - Aug 2025. Job Summary The Intern, Incident Response... (IR) is responsible for carrying out tasks related to incident response, critical event management, and data analysis...
analysis efforts for major incidents to prevent reoccurrence. Ensure timely incident resolution by collaborating... on Problem and Incident Management. This role will play a pivotal part in managing, optimizing, and improving our Problem...
and involves a combination of technical, how-to, incident management, and business process. The Business Service Desk resolves... applications. Major Responsibilities · Receive client requests via phone and electronically · Provide application support...
technical topics identified as being in the scope of the bundle Manage the relationship with users during incident management... and support requests Help with problem solving Support during crises/Major incidents by following the MIM IAM process...
(e.g., incident, problem, change, knowledge), Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The... Now Configuration Management Database (CMDB) and working on various data cleanup and rationalization activities. Major...
actively participates in the Problem, Incident, and Change Management processes, following Information Technology... Infrastructure Library (ITIL) best practices. Major Responsibilities · Troubleshoot application-related issues and inquiries...
, Investigate, Resolve, Close) by adhering to the Incident Management process. Documenting, logging and tracking all calls, e-mails.../patches. Updating firm-wide directories. Organizing and coordinating AV components for major client events (including...
(e.g., incident, problem, change, knowledge), Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The... Now Configuration Management Database (CMDB) and working on various data cleanup and rationalization activities. Major...
topics identified as being in the scope of the bundle · Manage the relationship with users during incident management... and support requests · Help with problem solving · Support during crises/Major incidents by following the MIM IAM process...
to the Senior Manager who manages the Crime Prevention and Robbery Program areas, which includes Incident Response. You’ll... Plan, to provide expert support and guidance in the event of a major emergency or disaster event. Business acumen...
.* Provide 24/7 on-call operational support, as required. Assist with high-level support during major incidents. Provide..., intrusion detection, incident response, security policy creation, corporate security strategies and governance. Experience...
- Incident management, Vendor management and change management KEY SKILLS AND QUALIFICATIONS Bachelor's degree... Actions/Tax knowledge in Australia Market is a major plus Overall General IT knowledge is a must French/English...
Monitor crisis calls in case of major incident Ensure the follow-up of the incidents to the different stakeholders and to the... gaps in the process with the expected operations and report incidents to the level 2 teams. Incident management...
. Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report...
Governance · Responsible and accountable to strictly and consistently adhere to Governance policies and procedures - Incident... of these). Good written and spoken English is a must. Strong Corporate Actions/Tax knowledge in US Market is a major...
. · Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report...
, Incident ticketing systems) OPEX - Remedy (network database) - Data administration / Site “In Service”/ OPEX - Data entry... circumstances, work afterhours in support of a major event Must have a valid drivers license, and a company truck will be provided...
, Incident ticketing systems) OPEX - Remedy (network database) - Data administration / Site “In Service”/ OPEX - Data entry... circumstances, work afterhours in support of a major event Must have a valid drivers license, and a company truck will be provided...
, vulnerability management, and incident response plans for Bell's customized implementations of Oracle's Siebel, OSM, and SOA... up with Ops team for, and review, post-incident analyses to identify root causes and implement preventative measures...