certified, CI Certification will be added advantage not must. Experience : 5+ years of Major Incident Management experience... and Problem Management Experience, at least 2 to 3 years in Major Incident Manager or Lead role. Process Owner and CI experience...
Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the... confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the...
Provides dedicated support for Major Incident Management (MIM) or service coordination support within an assigned client base... as described below. Major Incident Management Provides capture support for MIM processes and engages with colleagues...
overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the... the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups...
Key Accountability Overseeing the incident management process and team members involved in resolving the incident.... Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing...
escalations hitting the TechOps-domain, and which are not major incidents or system outages (for this we have major incident... team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work...
. Experience working within Agile or SAFe frameworks. Familiarity with Major Incident Management (MIM) processes and effective... incident participation. Proficient in API integration techniques and cross-platform data exchange. Strong analytical...
/defined resolution codes 17. Act as interface with other resolver groups in LTI in-case the incident or request resolution... / completion time exceeds the agreed service levels. 18. Knowledge Management and Known Error documentation for Command Center...
, Microsoft Identity Management (MIM), Azure Entra ID Connect, and other supporting technologies. Advocate for our internal... in Incident, Problem, and Change processes and drive as necessary Possess knowledge of IT Service Management (ITSM) Good...
-functional teams during Major Incident Management (MIM) to identify root causes and restore services as quickly... team on incident resolution, design flaws, feature enhancements, and BAU project activities. The role includes configuring...