Schneider Electric is looking for a Level 2 System Support Agent in Monterrey Nuevo Leon. Job Description/Overview...: As a Level 2 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing...
, what went well, what could be improved, to look ahead to see what needed to be done and the desired level of support. Drive... investment). #LI-LS1 Required Skills / Qualifications 2+ year of work experience providing customer support over the phone...
current with system information, changes, and updates. Comply with service level agreements. Support and help on Process... escalations to/from clients. Transfer calls to the Tier 2 department. Will track and report system issues as needed. Stay...
· Coordinate and/or participate in client calibration sessions · Conduct Process and Agent Level Transaction Monitoring Ensure... improvement. · Develop and maintain quality reports at agent, team, and call center level. Tracking trends and ensuring the...