About The Opportunity Key Responsibilities: Enhances service levels and ensures the team meets quality, volume... of R2R Taxonomy, process models, and SOPs. Lead and guide teams in resolving complex challenges, maintaining high standards...
to support meeting deadlines and ensuring the team and stakeholders adhere to their deadlines Ability to lead and influence... and customers with product/ service questions and concerns. Leads a team of customer engagement representatives to ensure timely...
outreach, agencies, and advanced sourcing techniques Determines and implement appropriate recruiting /lead generation... regular 1:1 sessions and establishes individual succession plans for the team Keeps updated on industry trends and practices...
processes Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting. Anticipate needs... Proven experience in sales development or sales, preferably in the BPO industry. Strong understanding of Outsourcing market...