About the job Lead, L2 Customer Support Operations JOB PURPOSE: Play a crucial role in providing level 2 customer... service support by managing and supervising the L2 support team handling escalations from frontline Customer Service, Store...
About the job L2 Customer Support Operations JOB PURPOSE: Play a crucial role in providing level 2 customer service... Service Operations Acts as Level 2 Customer Service Support, handling escalations for customer concerns, detailed enquiries...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions...
objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal... portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions...
efficiency, digitization of back office processes across Customer Service, Recon, Verifier, L2 Support as well as provide support...About the job New Initiatives Operations Project Manager Digital Products and Channels Operations Head, the...
Requirements Must haves: Previous hands-on experience in leading a Support, Software, Applications, or Helpdesk..., and continuously develop the products we support Knowledge of agile development/SDLC processes and hands-on participation in sprint...
. Console Support Engineer will play a leading role in providing the necessary customer support functions to PCCW Global's SDN... environment with experience in MPLS L2/L3 troubleshooting; have worked with cloud services, multi-cloud support such as Azure...
) What are we looking for? Skills Required: 3-5 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment... initiative and attention to detail A customer centric approach displaying both empathy and integrity ITIL experience...
) What are we looking for? Skills Required: 3-5 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment... initiative and attention to detail A customer centric approach displaying both empathy and integrity ITIL experience...
with relevant teams such as customer care, technical support, sales operations, order processing, and fulfilment to solve issues... operations platform or use a hybrid approach by supplementing their in-house teams with Sophos' services, including threat...
: Provide expert cybersecurity advice to clients. Vulnerability & Ticket Management: Support daily operations by managing... assessments. Customer Support: Address customer inquiries and manage escalations effectively. Qualifications: Individuals...
with relevant teams such as customer care, technical support, sales operations, order processing, and fulfilment to solve issues... operations platform or use a hybrid approach by supplementing their in-house teams with Sophos' services, including threat...
with relevant teams such as customer care, technical support, sales operations, order processing, and fulfilment to solve issues... operations platform or use a hybrid approach by supplementing their in-house teams with Sophos' services, including threat...
and provide a positive customer experience. Coordinate and manage relationships with vendors and support staff that provide... or Shifting Schedule Qualifications: With extensive experience as Operations Manager in Service Desk. With experience handling...
experience in customer support/customer success/operation role Experienced in B2B or B2B2C onboarding, incubation, support..., or related activities. Experienced in L1 & L2 & L3 Technical Support Experienced in both onsite and online software & hardware...
, including some holidays to support 24x7x365 coverage Strong communications and customer service skills, with ability to work... in stressful situations and provide customer-facing support in a professional manner Strong analytical skills, able to breakdown...