Roles and responsibilities Handles direct customer inquiries Provides technical support to customers. Troubleshoots... and repair solutions. Understand network architecture required to support VoIP services. Recommends network hardware, software...
Title: L1 Support Engineer Location: Bangalore, India Role overview: As an L1 support engineer you will play a key... years of relevant experience in production support. Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc...
& efficient service desk analyst to support our client. Logging incidents and service requests, categorizing and prioritizing them... response to telephone calls, email, and instant message requests for technical support Operating the computer, OS...
. Job Description – Tech Ops Engineer Job Location: ITPL Bangalore Required Experience: 2 - 4 years Skill Set: L1/L2 Support, SLAs... customer support / Technical support role is necessary. Technical knowledge is required for this position. Redhat Linux...
Mode : On-Site Skill set required: ● Technical competency as helpdesk Engineer & good in communication (Spoken... level support & service to Users ensure that service levels are achieved in line with set targets and that User expectations...
Join ProArch as a Cloud Support Engineer, where you will play a crucial role in supporting our clients’ cloud... seamless integration and operation of cloud applications. Your responsibilities will include providing L1 and L2 support...
with stakeholders and leadership. • Provide mentorship and guidance to L1 and L2 Tech Support, enhancing their technical capabilities...: As an L3 Escalation Engineer, you will be the cornerstone of our commitment to customer satisfaction. You will tackle the...
Detail Customizations / Configurations Trainings available Maintenance Information / Software L1 / L2 Support structure... on Web Based Applications / Cloud Based Applications / JAVA Tech stack Technologies TBD (based on PRS products) Exposure...
is critical. Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support... do: Backup L3 engineer for TSE – Transition Solution Expert team where the Primary role is to validate the infra as per Scope...
is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute... Ability to understand CS and Tech Support processes from CSAT and Quality perspective Be able to use pre-defined rubrics for auditing...
readiness. Troubleshoot and resolve network issues, collaborating with IT professionals and providing support to L0 and L1... this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation. At Kyndryl...
. • Provide mentorship and guidance to L1 and L2 Tech Support, enhancing their technical capabilities and deflecting volume.... Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. * Elevate to next level work on elevated tickets...
is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute... Ability to understand CS and Tech Support processes from CSAT and Quality perspective Be able to use pre-defined rubrics for auditing...
, inclusive, and productive world. The world is changing and we have a responsibility to support that change, helping drive it... Planning Engineer shall be responsible to develop, maintain, track & report project monitoring & control processes for projects...
JD ID TAF-JD_CISEIT_DC_Sr Consultant Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Sr Consultant Position Sr... for virtualized environment to support production applications as well as VDI solutions. Up to date knowledge and expertise on OS...