Discover your 100% YOU with MicroSourcing! Position: L1 Support Location: WFH Work setup & shift: Permanent WFH, night...: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As an L1 Support, you will provide...
around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed... as a Technical Support (SaaS) look like Communicate with customers over email, chat, and phone Triage Inbound Support tickets...
with Ticketing Tools Job Summary Provide IT Operational Support to the Business and monitoring the Infrastructure and Services 24/7... shifting schedule, remotely connected through the Internet. The Infrastructure & Operations support analyst will remotely...
through a support ticketing system and effectively track and route incidents to the appropriate teams within IT. Knowledge...
Premier BPO is looking for an IT Service Desk L1 in Eastwood, Quezon City! Job Description: Monitor CX Detect Software... technical assistance via phone or email. A Senior resource to handle more challenging and complex cases. Act as a mentor to L1...
, and support of the SOTI MobiControl platform. You will work closely with IT, operations, and various business units to ensure...: Administer and configure SOTI MobiControl to support the deployment, management, and security of mobile devices. Troubleshoot...
creation AD policy management L1 / 1.5 technical support Responsibilities: Manage Network Security: Configure and maintain... on administration / configuration of the following network devices Next-Gen Firewall Layer 3 switch IPS / IDS L1 / 5 technical...
IPS / IDS L1 / 5 technical support 3-5yrs experience on Windows Server or Linux Server Administration and troubleshooting..., such as: User & group creation AD policy management L1 / 1.5 technical support Job Types: Full-time, Temporary Contract length: 12...
or longer term issues. Secondary Responsibilities Enhancing team documentation to improve process and flow. Assisting L1... Service Project Management IT Infrastructure Computer networking Network Support ITIL Application infrastructure (SAP) Sap...
and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc and outbound calls... and conducting training sessions on various topics to prepare and support new employees. Training experienced employees on new...
Role & Responsibilities: You will act as a L1 IT Support Analyst / Service Desk Analyst (Call, Chat, Email and Self...-service Portal You will support technical queries through answering calls, (IB and OB), email or Chat...
to support process and project improvements / efficiency. Leadership and coaching skills to build High Performing teams. Delivers... analysis to support process and project improvements / efficiency Facilitation and problem solving Leadership and coaching...