their full potential. Job Description Service Delivery Manager is the main contact point in each specific Global Area for the... point for all complex service delivery issues addressed by clients to Service Manager, related to services under own...
account manager between Rest Solution and clients, managing service-related issues, organizing regular review meetings... outcomes and alignment with agreed-upon service levels. Coordinate Critical incident: Organize bridges during major service...
Service Delivery Manager is the main contact point in each specific Global Area for the Regional Delivery organization... service delivery issues addressed by clients to Service Manager, related to services under own responsibility, performing...
work environment empowers our colleagues to reach their full potential. Job Description Service Delivery Manager is the... by clients to Service Manager, related to services under own responsibility, performing all needed in-depth analysis...
work environment empowers our colleagues to reach their full potential. Job Description Service Delivery Manager is the... by clients to Service Manager, related to services under own responsibility, performing all needed in-depth analysis...
The Manager is responsible for ensuring the processing of Problem investigations through the Problem Management Process... within the Asia segment. The “Manager – GTSM Problem Management Asia” works closely with both Asia and North American team...
their full potential. Job Description Service Delivery Manager is the main contact point in each specific Global Area for the... point for all complex service delivery issues addressed by clients to Service Manager, related to services under own...
development and learning opportunities Regular engagement activities and events SERVICE DESK MANAGER Work...! ROLE OVERVIEW We are looking for a Service Desk Manager to be part of our team. He/She will be responsible for the...
like ITIL and CMMI Implementation and maintenance of a shared model to improve efficiency and enlarge the period of support... RTO/RPO, Infra Utilization improvement) Solid experience in ITIL processes mgmt (ITIL certified minimum) Solid experience...
contributor. Works independently with limited supervision. May manager projects/processes. Coaches and reviews the work of lower...’s Linux/UNIX server environment, from design implementation to support; and handling Incident tickets, Service Request...
Strong experience in operational support: incident management (diagnostic, impact analysis, workaround implementation, communication...) Knowledge of the ITIL framework Knowledge of Infrastructure (Servers, Storage, Network) Knowledge on PostGre / MySQL / Oracle...
as directed by the Global Help Desk Manager. Your leadership skills, technical expertise, and strong interpersonal abilities... and reporting skills, with the ability to interpret data and provide meaningful insights. ITIL certification or knowledge of IT...
and metric expectations. To prioritize workload and escalate high priority calls to the Service Desk Manager, Technical... Supervisor or Technical Operations Manager as necessary. Resolve issues utilizing excellent customer service skills, problem...
delivering IT Transformational Projects (ITIL processes and / or tool sets) Other Info Work location Makati Work set-up Hybrid...-now.com with the help of Jelly. Undertake any other reasonable duties as requested by the Service Delivery Manager. Stay up...
(Primarily Incident, Service Request, Problem, Change, Configuration management). Tertiary education in IT Discipline... or equivalent in years of progressive experience in enterprise level IT environments. Certifications in ITIL, Data Analytics...
, proactively suggesting improvements to the incident management process to the Incident manager or other process areas... Agreement levels are always adhered to To prioritize workload, and escalate high priority calls to the Service Desk Manager...
as Process Advisor for the Operations Technology Incident Response Process (OTIRP) Requirements: Bachelor’s degree in...., NIST 800-53, ISO 27001, COBIT, ITIL, SOX, PCI-DSS, SANS, etc.). Understanding of key technology/data concepts...
to management. Understands relationships between all ITIL processes and how it affects each other. Conduct Post Implementation... relationships with other process owners/managers, delivery manager/staff, especially with the release and deployment lead...