are resolved in a timely and effective manner Maintain communication with all stakeholders throughout the incident lifecycle... that will prevent incidents from escalating in the first place Document and maintain incident records and metrics, providing regular...
and Responsibilities: Responsibility for technical changes Incident management: Acting as a matrix manager for the duration of the... major incident with other teams including testing and engineering Provide application support including complex system...
Incident management: Acting as a matrix manager for the duration of the major incident with other teams including testing..., incident resolution and where required, technical and managerial escalation. Provide second line technical support on a wide...